Dolomiti Superski ski pass refund for the 2019/20 season: still possible, but not in cash
A refund for a Dolomiti Superski ski pass from the interrupted 2019/20 season is still there for the taking. Six years after the lifts closed, and not as some forgotten clause in the terms and conditions: the consortium has just extended the scheme to the 2026/27 season. There is not a single euro of cash in it, but with one of the options we are talking about several hundred euros.
This is not the same scheme that made headlines in August with the €30 million in compensation following a ruling by the Italian competition authority. That one covers the 2022/23, 2023/24 and 2024/25 seasons and explicitly excludes season passes. This one is older, quieter and covers exactly the group the other one leaves out.
What happened in March 2020
Dolomiti Superski announced the closure of all its resorts on 9 March 2020, and the following day was the last day of skiing. The season ended three weeks early, just as the best period for the high-altitude pistes in the Dolomites begins.
Multi-day ski passes were settled straight away and without dispute. The consortium refunded the unused days; all you had to do was go to the ticket office with your ski pass and an ID document or, if you had bought online, send the voucher by e-mail. The problem began with season passes.
For those there was no money back at all. Instead, the consortium introduced what in Italian is called misure di riequilibrio, best described in English as compensatory measures: a package of discounts and bonus days to be used in later seasons. And it is this package that is still alive today.
Dolomiti Superski ski pass refund: three options to choose from
Holders of a 2019/20 season pass, whether for the whole Dolomiti Superski area or for a single valley, in any age category, choose one of three options.
The first is a 10% discount on a 2026/27 season pass, whatever the type. The discount also applies if your age category has changed over the six years, so a youth has become an adult or an adult a super senior.
The second is a 10% discount on the Dolomiti Superdays card, a bank of ten days to be used on any dates during the season.
The third is the most interesting and the easiest to overlook. The consortium issues, free of charge, a season pass of the same type as the one bought in 2019/20, valid from 10 March 2027 to the end of the season.
Why the third option beats the first two
Let us do the sums on the price list for the 2026/27 season. A Dolomiti Superski season pass costs €990 at the presale price, so a 10% discount is worth €99. Real money. Except that you have to spend another €891.
The third option requires nothing. A season pass valid from 10 March 2027 covers eleven days of high season, which ends on 20 March, and then the whole tail end of the winter at low-season rates, until the lifts close in April. Measured against a six-day high-season ski pass at €453, that first week alone is worth more than the discount on a full season pass.
There is one obvious condition: you need the time and the chance to go to the Dolomites in the second half of March. In my view it is the best time of the whole season. The snow on the north-facing slopes of the Marmolada and in Arabba holds up superbly then, the sun is high and the pistes are noticeably quieter than in February.
Family and points cards: the days go back into the pool
Besides season passes, the scheme covers several other types of ski pass, and here the logic is different: instead of a discount, you get your unused days added.
Holders of a 2019/20 Superski Family card who did not use up the days they paid for get the remaining days added to their card for the 2026/27 season. These are extra days and do not count towards the minimum required when buying a new card. The entitlement applies even if the make-up of the family has changed, and it goes to the first family member who turns up at the ticket office. The pool cannot be split between two families.
The 2019/20 “8 days of your choice in the season” card works the same way: the unused days are added to a ten-day Dolomiti Superdays card for 2026/27.
Points cards with unused units can be used after exchanging the card at a sales point. Single-valley season passes that include four Dolomiti Superski days require you to buy a new pass of the same kind for the 2026/27 season, and the old days then come back as a non-refundable bonus.
The catch nobody shouts about
This is where the part worth reading carefully begins, because it shows what these compensatory measures are from a legal point of view.
The consortium states plainly that it offers the benefits solely as a gesture of gratitude to its customers, even though any form of refund, including in the event of closure by order of the authorities, was excluded by contract. Taking up the compensation therefore does not mean the operator acknowledges any claim. It also states that if the offer is not accepted, it retains the full right to invoke the contractual clauses and raise defences, including the statute of limitations.
Then comes an even stronger sentence. Excluded from the scheme are those who, by calling for negotiations, seeking mediation or bringing legal proceedings, have shown their intention not to accept the compensatory offer.
In other words, anyone who went to court loses the right to compensation. And quite a few people did. The Consumer Protection Centre in Bolzano ran a test case before a justice of the peace, the first hearing of which took place on 26 January 2022, after attempts at a settlement came to nothing. At the same time, a group of about sixty skiers sued the consortium in the court in Bolzano, also seeking damages for economic and non-material losses.
Those who did not go to court and have not already used the discount get their chance for the seventh time. So a Dolomiti Superski ski pass refund remains available, but only to those who did not try to assert their rights through legal action six years ago.
Who is excluded
There are more exclusions, and some of them hit particular groups.
Ski passes that already benefited from any promotion in 2019/20 are out. The consortium gives an example: free season passes for children under eight issued together with a parent's season pass. That cuts families out of the scheme, the very people who lost the most in absolute terms at the time.
Also excluded are those who already received any refund in 2019/20, even because of injury, and holders of blocked or withdrawn ski passes.
The benefit can be used only once and cannot be combined with other promotions or reduced rates, with one exception: presale purchases. So the 10% discount will not stack with Springdays, but it will apply to a season pass bought by 24 December 2026.
How to claim
You need an ID document and your 2019/20 ski pass card or the receipt for it, and you have to go in person to the central ticket office. There is no online form. There is no remote procedure.
And this is the practical problem. Hardly anyone still has a receipt from six years ago. Many people do, however, have a MyDolomiti card, because it is used to load new ski passes and usually sits in a drawer along with other trip souvenirs. Before you give up, check that drawer, because the card alone is enough.
With a Superski Family card you also have to show all the cards in the family combination, not just your own.
The consortia of the individual valleys have their own, similar arrangements for their ski passes, and for details you need to contact them directly. The terms are often similar, but they are not identical.
What this case says about the Dolomites
Let us put two things side by side, because only together do they form the full picture.
In 2020 the consortium refused to refund money for a season that could not be completed and offered a discount on the next purchase instead. The Consumer Protection Centre proposed refunds in proportion to the period of the forced closure at the time and was turned down. In 2026, after the competition proceedings, a scheme comes in under which the cash refund is 20% of the spend and the alternative voucher 30%, with €18 million earmarked for vouchers and 12 million for cash refunds.
The logic is the same: encourage another purchase instead of handing money back. The difference is that six years ago the consortium set the terms itself, whereas now it had to agree them with the authority.
For skiers, the conclusion is a practical one. The terms on which a Dolomiti Superski ski pass refund is granted are drafted so that the operator does not lose cash and the customer comes back. That is not an accusation, it is normal commercial policy. But when you buy a season pass or an expensive multi-day ski pass, it is worth knowing that if something goes wrong, a promised refund and a real refund are two different things.
Conclusion
A Dolomiti Superski ski pass refund for the 2019/20 season is still there for the taking, and the best option is not the discount but the free season pass from 10 March 2027. Provided you have the card from that winter and did not go to court at the time.
You will find current ski pass prices in the Dolomites and other Alpine regions in our section on ski pass prices 2026/27. The detailed terms of the compensation are published by Dolomiti Superski, as of August 2026.
Frequently asked questions
Can I still get my money back for a 2019/20 Dolomiti Superski season pass? Yes, but not in cash. The consortium has extended the compensatory measures to the 2026/27 season for everyone who has not used them before. There are three options: a 10% discount on a season pass, a 10% discount on the Dolomiti Superdays card, or a free season pass valid from 10 March 2027 to the end of the season.
Which option is the best value? The free season pass from 10 March 2027, if you can go then. It covers eleven days of high season and the whole tail end of the winter, and it does not require any purchase. A 10% discount on a price of €990 is €99, but you have to spend the remaining 891.
What do I need to claim? An ID document and your ski pass card from the 2019/20 season or the receipt for it. You have to apply in person at the central ticket office; there is no online procedure.
Is this the same scheme as the €30 million compensation? No. That one follows a ruling by the Italian competition authority, covers the 2022/23, 2023/24 and 2024/25 seasons, offers a choice between a 20% cash refund and a 30% voucher, and excludes season passes. This one concerns the interrupted 2019/20 season and mainly covers season passes.
Does this also apply to a Superski Family card? Unused days from a 2019/20 card are added as a bonus to the card for the 2026/27 season and do not count towards the minimum required at purchase. You have to show all the cards in the family combination, and if the make-up of the family has changed, the bonus goes to the first person who turns up at the ticket office.
Jacek Ciszak / skionline.pl