Dolomiti Superski compensation: the portal is live, queues last hours and the exclusions to know before you apply

The scale really was unusual. “Corriere dell'Alto Adige” reported that around 45,000 claims were processed on the first day. Assoutenti, one of Italy's consumer organisations, called the launch a predictable fiasco.

Two days later the picture is less dramatic, though it still takes patience. From the comments you send me, the site works and claims can be submitted, but logging in and getting through the form can take several hours. Two things overlap: overload, which the consortium openly admits, and technical faults, which the Italian press reported.

The Dolomiti Superski compensation scheme is the result of an investigation by the Italian competition authority lasting more than a year, which I described when the settlement was announced in August. Now that we know the rules and have a working form, there are things that were not in the August announcements. The most important concerns who can claim at all.

Who will not get compensation

The Dolomiti Superski compensation covers ski passes valid in one of the twelve resorts, for 1 to 31 days, bought in the 2022/23, 2023/24 or 2024/25 seasons. Dolomiti Superski passes, however, meaning those valid for the whole 1,200 km area, are excluded: day, multi-day and season passes alike.

This has real consequences. A skier going to the Dolomites for a week very often chooses the area-wide pass, because they want to ski the Sella Ronda and move between valleys, and that is exactly the pass excluded from the scheme. Compensation is available to those who bought a ski pass valid only in Val Gardena, only in Alta Badia or only on Kronplatz. The legal logic is consistent, because the investigation concerned coordination of local ski pass prices between the consortia, not the price of the joint pass. From the skier's point of view, though, it means the most expensive product on offer stays outside the settlement.

There is an exception that is easy to miss and may apply to a good number of readers. Combined ski passes are not excluded entirely. If someone bought a pass covering, say, five days in Val di Fiemme and two days on the Dolomiti Superski, the part attributable to the single resort counts towards the calculation. The part covering the whole area is simply left out. Dolomiti SkiMyWay and Telepass tickets work the same way: they qualify in the one-day, single-resort version. So it is worth checking exactly what was on the card rather than giving up from the start.

Season pass holders have a separate route anyway, independent of this scheme, because the consortium is still settling the interrupted 2019/20 season, and that is where those who fall outside the AGCM compensation end up. I covered this in a separate article.

Outside the scheme are single-resort season passes, Superski Family, Superdays, points passes, Valle Silver, the Ikon Pass, half-day passes, passes valid for single zones or single lifts (the rules list Alpe Lusia, Carezza, Plose, Rio Pusteria and San Pellegrino, as well as Misurina and San Vito), and free, blocked and already refunded passes. The 2025/26 season does not count at all.

The whole Skirama Dolomiti Adamello Brenta area is also excluded, meaning Madonna di Campiglio, Pinzolo, Folgarida, Marilleva, Pejo, Tonale, Andalo and Fai della Paganella, Monte Bondone, Folgaria and Lavarone, Brentonico and Passo Brocon. It is a separate consortium and a separate investigation, and it is sometimes confused with the Dolomites because its name also contains the word Dolomiti. I explained how the two passes differ and why they confuse practically everyone in a separate article: Skirama Dolomiti vs Dolomiti Superski: 380 or 1,200 km?. We track current ski pass prices in Skirama separately from prices on the Dolomiti Superski.

Dolomiti Superski compensation: cash refund or voucher

There are two options to choose from, and the choice cannot be undone.

The first is a refund of 20 percent of the amount spent on eligible ski passes, paid by bank transfer to the account you specify. On an accepted amount of €100, €20 comes back to your account.

The second is a discount voucher worth 30 percent, to be used towards a new single-resort ski pass valid for 1 to 31 days. On an accepted €100 the voucher is worth €30. It is not personal, so you can pass it on to someone else, and it is valid until the end of the 2028/29 season. It can be used across several purchases until the amount runs out, and any unused balance is not lost. Online, you enter the code at the last step of the purchase, in the format XXXXXXXXX-XXXXXXXXXXX-XX, with a maximum of three codes per transaction.

There is, however, a condition many people will overlook. When applying you have to name the resort where the voucher will be redeemed, and that choice cannot be changed later. Anyone who wants vouchers for different valleys has to submit separate claims.

How to apply

Claims for Dolomiti Superski compensation are submitted in the consortium's online shop, not on a separate site set up for the scheme.

You log in at shop.dolomitisuperski.com with your own profile. In the menu in the top right corner, choose “Benefits AGCM”, enter your mobile number, accept the terms and click “Aggiungi una richiesta”, meaning add a claim. Then you select a ski pass from those linked to your profile or search for it by card number, choose between refund and voucher, enter your IBAN or name the resort, and submit the claim.

Good news for families: one claim can include several ski passes, including ones bought for different people and in different resorts, as long as the system finds them automatically. The amounts are then added up into a single voucher, valid in the resort named first.

No card number? This is where it gets unpleasant

A ski pass card from three years ago is rarely kept anywhere obvious, and a receipt even more rarely. For such cases the rules provide for document verification by Customer Service: you enter all available purchase details and upload proof: a receipt, an invoice or a payment confirmation. Document verification on its own does not close the door to cash, which is worth stressing because it is a common misunderstanding. If the documents make it clear what kind of ski pass it was, the 20 percent refund is still on the table.

The problem arises when that cannot be established. The amount is then calculated as a flat rate, and with a flat rate the cash refund is no longer available, leaving only the 30 percent voucher.

The amount is reserved until the claim is decided. If Customer Service asks for further documents, you have 15 days to respond, counted from receipt of the request, not from submission of the claim. After that deadline the claim is treated as rejected or withdrawn, the reservation lapses and the released amount goes back into the pool for other claimants.

The flat rate, or why the same €450 becomes €11 or €132

The flat rate is calculated using the share of local ski pass sales specific to each resort. The rules give it separately for each of the twelve consortia, and the spread is so wide that for the same documented amount the result differs tenfold.

I worked it out on €450, because that is what a family realistically spends on a week of skiing. With the flat rate and rounding to whole euros, it comes out as follows:

The difference between Arabba and San Martino is twelvefold. The share reflects how much of a valley's sales comes from local ski passes rather than the area-wide pass, so the resorts that live off the Sella Ronda come out lowest. Arabba and Alta Badia sell mainly the pass for the whole area, because that is why people go there. From the skier's point of view, though, it means that missing documents hurt most precisely in those valleys.

The practical conclusion is simple. If you skied in Arabba or Alta Badia and do not have the card number, it is worth spending an evening tracking down your purchase documents before you apply. Ten minutes searching your inbox could be worth several dozen euros.

Booked through a travel agency? There is a separate route

A tour operator cannot submit a claim on the customer's behalf, and claims submitted by agencies are rejected. The claim must be submitted by the person who actually skied on that ski pass. If you bought through an agency, you need to ask it for a statement confirming the ski pass purchase and attach proof of payment to the agency. If there is no proof of payment, a confirmation of the services purchased, for example a booking confirmation e-mail, is accepted as an exception. Proof of payment for the whole package holiday is not enough on its own if it does not show that the customer bought a ski pass.

Group purchases are a different matter. If the ski passes were bought by an association, a sports club or an organised group, the claim can be submitted by the purchasing entity, provided it documents the bulk purchase and undertakes to pass the benefit on to those entitled. This applies only to purchases of ski passes alone, not to packages with accommodation.

The pool is finite, and the order of claims counts differently than you might think

Thirty million euros has been set aside for the Dolomiti Superski compensation: 12 million for cash refunds and 18 million for vouchers. The funds are split into separate pools for each of the twelve resorts, and the voucher money is further divided into three annual tranches, for the 2026/27, 2027/28 and 2028/29 seasons.

The first-come, first-served rule applies, but it works more subtly than the first reports suggested. With automatic verification, meaning when the system finds the ski pass on your profile itself, the benefit is booked immediately. With manual verification the amount is reserved as soon as the claim is submitted, precisely to keep your place in the queue, and the reservation becomes final once the check is completed successfully. So submitting a claim does not guarantee the benefit, but it is not lost while verification is under way either. The rules also state clearly that a positive check does not give a right to a benefit beyond the funds available.

The Benefits page has a counter showing the state of the pool for each resort separately and for each type of benefit. It is worth a look before you apply, because smaller resorts have correspondingly smaller pools, and those will run out first.

It is this structure that explains Thursday's queues. Everyone interested had a reason to log in on the first day, and the system got everything in a single wave. Italian consumer organisations pointed this out back in August, arguing that some of those entitled would be left with nothing despite having the right to compensation.

Does the scheme really end in 2029?

Spring 2029 is when the vouchers expire, not when the scheme ends. The distinction is worth knowing before anyone gives up on claiming in the belief that it is already too late.

The rules provide that unused money from the voucher fund, including amounts matching vouchers customers did not redeem, will be made available to consumers again in later seasons, when the portal reopens, until the pool runs out. Money originally earmarked for cash refunds, if unused after three years, does not go back to the consortia either. It moves into the voucher fund of the same resort and is still meant to serve customers. It cannot be shifted between consortia or to Federconsorzi Dolomiti Superski.

In practice this means Dolomiti Superski compensation may also be granted after the 2028/29 season, because the portal is due to reopen as long as there is money left in the pools. The voucher itself, however, must be used by the end of the 2028/29 season, and the rules do not move that deadline.

A few practical tips

The accounts I receive all paint the same picture: a claim can be submitted, but it takes an afternoon. The biggest barrier is not the form itself but logging in and waiting your turn in the queue.

Before you sit down at the computer, have ready everything the form will ask for: the ski pass card number or purchase documents, your IBAN for a cash refund and your choice of resort for a voucher. Looking for these things midway risks your session expiring.

The consortium itself recommends trying again over the following days if the queue is long, when traffic will be lighter. There are no official figures on which hours are quietest, so I will not guess here. From experience with similar queuing systems, though, I know that opening the form in several tabs at once usually does not speed things up.

The consortium has set up a 24-hour helpline: phone +39 0471 794282 and WhatsApp +39 334 314 9110. There is also a chat assistant on the website, but for disputed cases it is better to talk to a human. You check the status of submitted claims in the same place you submitted them, the “Benefits AGCM” section of the shop, and a refusal is sent by e-mail together with the reasons.

My view

I have been to all twelve Dolomiti Superski valleys and it is a region I like. All the more reason, I think, to be plain about it.

The Dolomiti Superski compensation is weighted in a way that says a lot on its own. Of the thirty million euros, eighteen went to vouchers, that is, to benefits that cannot be used without returning to one of the resorts and making another purchase. This does not mean the money automatically goes back to the consortium as revenue, because a voucher can cover even the full price of a new ski pass. It does mean that the larger part of the compensation was designed as an incentive for the next visit rather than as a refund. The percentage gap supports this: 30 percent as a voucher versus 20 percent in cash is a classic mechanism for steering the choice. On top of that, excluding the Dolomiti Superski pass means the flagship product, the most expensive and the one most often bought by foreign visitors, stays outside the settlement.

This is not an accusation of dishonesty, because the terms were approved by the competition authority and everything is set out in the rules. It is an observation about how such settlements look from the customer's perspective. Formally you get compensation; in practice you get a discount on next winter. If you choose the voucher, that is how to treat it, and it is worth comparing it straight away with current Dolomiti Superski ski pass prices, to see how much it will really cover.

Summary

The Dolomiti Superski compensation is real but narrow. It covers single-resort ski passes from the 2022/23, 2023/24 and 2024/25 seasons, excluding passes for the whole area, although the local part of combined passes qualifies. You can choose 20 percent by bank transfer or a 30 percent voucher valid until the end of the 2028/29 season. The pool is finite and allocated in order of submission, separately for each of the twelve resorts.

If you have no purchase documents, the amount is calculated as a flat rate, and then everything depends on the valley: from €11 to €132 on the same €450 spent three years ago.

We have gathered current ski pass prices for the Dolomites and other Alpine regions in our section ski pass prices 26/27. The full rules and the form are on the Benefits AGCM page. Correct as of 18 October 2026.

Frequently asked questions

Who is entitled to Dolomiti Superski compensation? People who bought a ski pass valid in one of the twelve resorts, for 1 to 31 days, in the 2022/23, 2023/24 or 2024/25 seasons. Passes for the whole Dolomiti Superski area are excluded, but in combined ski passes the part attributable to a single resort qualifies.

Which seasons does the compensation cover? 2022/23, 2023/24 and 2024/25. The 2025/26 season is not covered by the scheme.

How much is the compensation? You choose between 20 percent of the amount spent by bank transfer and a discount voucher worth 30 percent, valid until the end of the 2028/29 season. The choice cannot be changed once the claim has been submitted.

I no longer have my ski pass card. What then? You can submit a claim with document verification, uploading a receipt, an invoice or proof of payment. If the documents establish the type of ski pass, the cash refund is still available. If not, the amount is calculated as a flat rate, and then only the 30 percent voucher is available.

I booked my trip through a travel agency. Can I submit a claim? Yes, but the claim must be submitted by the customer, not the agency. You need a statement from the agency confirming the ski pass purchase and proof of payment. Confirmation of payment for the whole package alone is not enough.

What is the deadline for claims? Until the funds run out, separately in each of the twelve resorts. The end of the 2028/29 season is when the vouchers expire, not the end of the scheme: unused funds are due to be made available to customers again in later seasons.